Shipping policy

Shipping Policy

At SilkieDream, we aim to process and deliver your order as smoothly and carefully as possible. Below you’ll find key information about our shipping process.

Shipping Regions

We currently ship to countries within the European Union. Availability may vary by product and destination.

Processing Time

Orders are typically processed within 1 to 3 business days. As our products are made to order and fulfilled by our fulfillment partner, processing times may vary slightly depending on the item and destination.

Delivery Time

Estimated delivery times within the EU are generally between 3 to 7 business days after processing. Delivery times may vary due to local carrier conditions, holidays, or high-demand periods.

Shipping Costs

• Free shipping on all orders
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

Tracking

Once your order has been shipped, you’ll receive a confirmation email containing a tracking link, allowing you to follow your package throughout the delivery process.

Loss or Damage During Transit

Once an order leaves our production facility and is handed over to the carrier, responsibility for the shipment transfers to the customer. If your order arrives damaged or is lost in transit, please contact us as soon as possible at support@silkiedream.com. We will review the situation and assist you where possible.

If you have any further questions about shipping, feel free to reach out to us.